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Shipping Policy

"Here at Tokyokuni Inc. we have established the best possible delivery date management system so that our customers can use our internet shopping service with peace of mind. Our customers can check the shipping status of their purchases at any time. We give a great deal of consideration to our customer service. Concerning the delivery of products ordered directly from the manufacturer and stock merchandise, our company handles both the delivery of Toyokuni products as well as manufacturer orders (domestic and international). In the case of in-stock Toyokuni products, we aim to make delivery within 7 to 21 days. In the case of manufacturer products that are not in-stock, we make delivery preparations after inquiring to the manufacturer. Delivery times differ depending on the product (usually within 7 to 60 days). For specific details, please inquire via telephone at 088−855−6829 (10am - 4pm, weekdays only). Products on Backorder Regarding backorder products, once we receive your order the manufacturer will make delivery and shipping arrangements and we will receive a delivery date within a few days. However, in the case that the product is out of stock at the manufacturer, please understand that you will have to wait for a delivery date until the product is re-stocked. (this may take up to 30 - 60 days) In the event of a justified customer cancellation, a refund will be granted after deducting a cancellation fee. Refunds will be made via PayPal. In the event of a defective product, a full refund will be granted. In addition, if a refund is requested on a Friday or legal holiday, the payment will be processed on the next business day. In the event of an arbitrary customer cancellation, the customer will incur a cancellation fee in the amount of 30% of the total order."
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