HOME>Q & A > Regarding trouble with products at the time of delivery

"If the products delivered to you differ from the contents of your order, are defective, products are missing, or products are defective or damaged during delivery, please contact the Toyokuni customer support department promptly. If it is deemed possible to replace the product, please send it cash-on-delivery to Toyokuni. We will either replace it with a non-defective product or repair it. In the unlikely event that a new product is difficult to obtain, please understand that we will either repair the defective product or grant a reimbursement. *When returning products, please send them via EMS."

"If the products delivered to you differ from the contents of your order, are defective, products are missing, or products are defective or damaged during delivery, please contact the Toyokuni customer support department promptly. If it is deemed possible to replace the product, please send it cash-on-delivery to Toyokuni. We will either replace it with a non-defective product or repair it. In the unlikely event that a new product is difficult to obtain, please understand that we will either repair the defective product or grant a reimbursement. *When returning products, please send them via EMS."
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