"It is our basic policy to not accept cancellations on normally purchased products. Please make your purchase only after thorough consideration. However, we will accept cancellations in the cases listed below. When the customer and our company have reached a mutual agreement. When our company sends the customer an “Order Cancellation Notice.” When our company cannot make the product ordered. When the product has been out of stock at the manufacturer for a long period of time. When the product we sent has an initial or early-stage defect. ※In the case that a product develops a defect or is damaged because of customer misuse, we will not permit a product return or cancellation. ※If a customer wishes to return a product because it differs from what the customer imagined, we will charge the customer a cancellation fee equal to 30% of the product cost. ※For custom-made products (special orders), high-cost products of ￥100, 000 or more, or imported products, we will not permit a product return so long as there is no factory defect."