If the product has an initial defect after delivery, please contact our customer support departement within 14 days from the delivery date. If you contact us within the warranty period listed above, we will begin the process of replacing your defective purchase. The replacement product will be sent within five days of contacting us. Regarding your defective product, upon receiving contact from the customer and then receiving the product at our company, we will perform a product check and assess the defect. This process may take a few days. If the product is deemed to have an initial defect, we will replace it. Furthermore, if the product is out of stock, we will either replace it with a similar product, or grant a reimbursement.
If the product has an initial defect after delivery, please contact our customer support departement within 14 days from the delivery date.
If you contact us within the warranty period listed above, we will begin the process of replacing your defective purchase. The replacement product will be sent within five days of contacting us.
Regarding your defective product, upon receiving contact from the customer and then receiving the product at our company, we will perform a product check and assess the defect. This process may take a few days.
If the product is deemed to have an initial defect, we will replace it. Furthermore, if the product is out of stock, we will either replace it with a similar product, or grant a reimbursement.